bugSavane - Bugs: bug #273, Administrator email notifications...

 
 
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bug #273: Administrator email notifications not working

Submitted by:  Paul Smith <psmith>
Submitted on:  Mon 23 Feb 2004 12:43:47 PM UTC  
 
Category: Web FrontendStatus: Fixed
Severity: 4 - ImportantPriority: D - High
Assigned to: Yves Perrin <ype>Open/Closed: Closed
Release: Planned Release: 
Reproducibility: NonePrivacy: Public

(Jump to the original submission Jump to the original submission)

Wed 08 Sep 2004 04:14:16 PM UTC, comment #9:

This bug was fixed in branch DEV_2004-09-06_CERN.

Mathieu Roy <yeupou>
Project Administrator
Mon 01 Mar 2004 05:38:47 PM UTC, comment #8:

We currently use the old savannah (pre-savane) version at Savannah. I think we will be able to detail our problem as soon as we move from 'pre-savane' to something else (I heard of both Savane and Gforge).

Currently all recipients are notified as soon as I set the global notification e-mail.
We only experience troubles with savannah-hackers@gnu.org, but logs shows that notifications are sent, so it must come from something else.

Incidentally my last 2 posts were not sent to savane-dev@gna.org. I though 3) was fixed at Gna!.

Sylvain Beucler <beuc>
Project Administrator
Mon 01 Mar 2004 09:59:20 AM UTC, comment #7:

Hello,

In an attempt to first clarify and then progress in solving the problems you are experiencing, here is a summary of what I can think of:

1] It you don't receive emails on items you SUBMITTED YOURSELF while your personal notification setting checkboxes were all checked then there must be a very fundamental problem. In this case, as Mathieu suggested,
people with the appropriate permissions should check the log file of the mail server used by Savannah and verify that it has entries corresponding to the submissions you made. If there are such entries then the problem is likely to be with your mail address or mail system on the receiver side. If there is no entry then there is something really bad in Savannah or in the mail server it uses to send the messages.

2] If you do receive these but don't receive any other then you should make sure that:
Your email address is either explicitly mentionned, or registered in a list the name of wich is entered, in the desired categories related lists and/or in the global list
AND the radio button 'notify persons in the ... list' is set accordingly
AND the 'send on all updates' checkbox is checked

WARNING: I see that you do not seem to use 'categories' but rather 'item groups' instead. May be the problem is simply a misunderstanding at this level. The new version of Savannah give the possibility to project administrators to specify 'category' specific mailing lists BUT NOT 'ITEM GROUP' specific lists!

3] If you also receive all of these except the followup comments posted by others and since I see you are the only member of your project, it most probably means that the fix I made and commited to the Savane repository last week has not been installed on the server you are using.

Yves

Yves Perrin <ype>
Project AdministratorIn charge of this item.
Sun 29 Feb 2004 07:27:41 PM UTC, comment #6:

> including the admin that was registered nowhere


Since I posted with my account, which is administrator of 'dink', that surely explains why I received the notifications to the admin's e-mail...

Sylvain Beucler <beuc>
Project Administrator
Sun 29 Feb 2004 06:47:34 PM UTC, comment #5:

exim a well the process that send e-mails. I check by sending myself a 'Lost your Password?' hash.

I tried several tests on my 'dink' project: https://savannah.nongnu.org/support/index.php?func=detailitem&item_id=102837
You can check there my results.

To sum up, nothing is sent (nor to "Cc"s, nor to admin, nor to anyone) until I fill in the tracker notification e-mail.
And when I do, everybody is notified, including the admin that was registered nowhere.

As soon as I get admins rights, I will check the same thing on group administration.

Sylvain Beucler <beuc>
Project Administrator
Sun 29 Feb 2004 06:11:29 PM UTC, comment #4:

Sylvain Beucler <beuc@beuc.net> tapota :

> tail -f /var/log/exim/mainlog
> did not show anything about the comment I added to
> https://savannah.nongnu.org/support/index.php?func=detailitem&item_id=102837
>
> exim -bp shows several 'frozen' items, but my e-mails are not in the
> output.
>
> I don't know if I check the right files. I am not even sure that mails
> from Savannah are sent via savannah.gnu.org.
>
> By the way, you could have directly done it yourself, couldn't you?
>
> Tell me if you want I check somewhere else.

Maybe you could ask to -unavailable- if mails from Savannah are
sent via savannah.gnu.org, or check if www-data is sending mails in
the exim logs on savannah.gnu.org.

I am not familiar with the current setup and found no obvious
documentation about it. I have no time to guess how it is supposed to
work. :(

Regards,

Mathieu Roy <yeupou>
Project Administrator
Sun 29 Feb 2004 04:45:47 PM UTC, comment #3:

Can you ask savannah-hackers to check in the log of the smtp server at the time when an item is posted and you do not get any notification?

Mathieu Roy <yeupou>
Project Administrator
Fri 27 Feb 2004 09:39:45 PM UTC, comment #2:

To be clear, the problem I'm seeing on Savannah is not restricted to followup comments. As the administrator of my project, with my email address configured as a notification recipient for all the components of my project, I never get ANY notification related to bugs or patches: I don't get an email when the bug is created, I don't get any notification when the status is changed, I don't get any notification when I or anyone else adds a comment.

Thanks!

Paul Smith <psmith>
Thu 26 Feb 2004 04:01:13 PM UTC, comment #1:

Hello,

I just fixed a problem which resulted in the absence of notifications after follow-up comments were posted. I traced it to be occuring when a logged-in user NOT MEMBER of the project was adding a comment. The fix has been commited to the savane repository.
I hope your notification problems were related to that and therefore will disappear when the updated version will be in production on your server.
Yves

Yves Perrin <ype>
Project AdministratorIn charge of this item.
Mon 23 Feb 2004 12:43:47 PM UTC, original submission:

This is a re-submit of Savannah bug # 7324.

I have my email address set to receive email notifications for every new bug/patch/task/support request or update to an existing bug/patch/task/support request. In my Savannah project page (GNU make; project "make") I've gone to the Editing Notifications Page and verified everything is correct.

However, as the administrator I'm not getting any email for any of these things. This is frustrating because I don't know when new bugs/patches/etc. are being submitted. It's even worse if someone adds a note to a bug that already exists: I don't know about it unless I explicitly go looking through each one. And the worst is if someone adds a note to a bug/etc. I've already closed: I'll never see that since I don't go looking at closed bugs/etc.

Paul Smith <psmith>

 

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  • -unavailable- added by beuc (Posted a comment)
  • -unavailable- added by ype (Posted a comment)
  • -unavailable- added by yeupou (Updated the item)
  • -unavailable- added by psmith (Submitted the item)
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    Follow 5 latest changes.

    Date Changed By Updated Field Previous Value => Replaced By
    Wed 08 Sep 2004 04:14:16 PM UTCyeupouStatusNone=>Fixed
      Open/ClosedOpen=>Closed
    Sun 29 Feb 2004 04:54:03 PM UTCyeupouPriorityC - Normal=>D - High
    Mon 23 Feb 2004 01:41:02 PM UTCyeupouCategoryBackend=>Web Frontend
      Assigned toNone=>ype
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