helpGna! Administration - Support: sr #1831, Reassigned to another tracker...

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sr #1831: Reassigned to another tracker [was: Bug tracker: cannot close the bug]

Submitted by:  legatvs <legatvs>
Submitted on:  Sat Dec 8 21:46:12 2007  
Category: Savane ToolsPriority: 5 - Normal
Severity: 2 - MinorStatus: Confirmed
Privacy: PublicAssigned to: Mathieu Roy <yeupou>
Open/Closed: ClosedOperating System: Any / Non-Specific

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Fri Jan 4 09:49:22 2008, comment #4:


Please, do not post any new comments to this item.

Mathieu Roy <yeupou>
Site AdministratorIn charge of this item.
Fri Jan 4 09:49:00 2008, comment #3:

Ok, I reproduced the bug.

Mathieu Roy <yeupou>
Site AdministratorIn charge of this item.
Thu Jan 3 14:57:47 2008, comment #2:

Savane confirms the bug has been closed and the emails have been sent to those involved with it. It does not say anything about any missing or empty fields which it would normally do if there had been any missing/required fields.

Below is the last email that I received after trying to close the bug:


"Update of bug #10478 (project clive):

Status: None => Duplicate
Assigned to: None => legatvs
Open/Closed: Open => Closed
Release: => >= 0.3.1
Operating System: None => Any / Non-specific
Fixed Release: => 0.3.5


Follow-up Comment #5:

NOTE: This bug was fixed in 0.3.5. The only reason this bug remains open is because Savane refuses to do so due to an unknown bug in the tracker. The folks at have been informed."


There's also a series of similar changes listed at the end of the bug page under "History". Each of those entries have sent the emails to the recipients saying the bug is now closed. I believe neither emails or the history would exist if Savane blocked any such attempts due to a missing/required field.

My guess is this has something to do with the reassignment from the support tracker to the bug tracker.

legatvs <legatvs>
Thu Jan 3 11:00:01 2008, comment #1:

What the feedback message?

As plenty of mandatory fields are not filled, you must first fill them before the "close" field can be applied successfully.

Mathieu Roy <yeupou>
Site AdministratorIn charge of this item.
Sat Dec 8 21:46:12 2007, original submission:


I can't seem to be able to close the bug at all. Savane sends out the proper emails but the tracking system does not seem to change anything.

legatvs <legatvs>


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  • -unavailable- added by yeupou (Posted a comment)
  • -unavailable- added by legatvs (Submitted the item)

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    Follow 5 latest changes.

    Date Changed By Updated Field Previous Value => Replaced By
    Fri Jan 4 09:49:22 2008yeupouReassign ItemGna! Administration, sr #1831=>Savane, bug #10670
    Fri Jan 4 09:49:04 2008yeupouStatusWorks For Me=>Confirmed
    Thu Jan 3 11:00:01 2008yeupouStatusNone=>Works For Me
      Assigned toNone=>yeupou
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