taskSavane - Tasks: task #974, Monitor project and user activity

 
 
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task #974: Monitor project and user activity

Submitted by:  Sylvain Beucler <beuc>
Submitted on:  Mon 25 Oct 2004 07:51:45 PM UTC  
 
Should Start On: Mon 25 Oct 2004 12:00:00 AM UTCShould be Finished on: Wed 24 Oct 2007 10:00:00 PM UTC
Category: BackendStatus: None
Priority: 1 - LaterPlanned Release: 
Assigned to: NoneOpen/Closed: Open
Privacy: PublicFor/By: None

Wed 27 Apr 2005 06:47:51 PM UTC, comment #2:

Thanks for sending on my comment, Sylvain. Here are some more ideas.

I think verifying user and project accounts should be ongoing, rather than done on a periodical basis, and done based on "need". That way inactive accounts that are needed by other users are dealt with higher priority. Creating, what I'd imagine is, a giant periodic list of inactive users or projects would be a lot of work for Administration. Let me offer an alternative.

When trying to join projects or simply send a friendly message to a user through the Savane system, sometimes emails bounce for a user or for (all) the user(s) of a project. There's currently no feedback to Savane for this situation.

Perhaps there could be a web form for users to prompt confirmation emails be sent to potentially inactive accounts. The web form could be in /users, but is only available as a URL sent by Exim with message failure (or warning) messages. The confirmation emails could be some other verification web form ("Hit submit if you're account is still active."). If after some amount of time there is no confirmation for an account, then there name gets added to some "Missing users" list. The list can centralizing a way of locating lost people, and with Administration acting to revoke accounts or free-up projects.

My proposal doesn't catch every inactive account that exists (as I argue it shouldn't), and email confirmation can create false positives, because of mail server outages or email address changes, but I think it would be a start for plugging the giant sucking sounds that can occur to project hosting web sites.

Aaron S. Hawley <ashawley>
Wed 13 Apr 2005 07:17:44 PM UTC, comment #1:

Aaron S. Hawley pinpointed that user accounts can also be abandonned. We might send yearly (for example) e-mails to check whether a user still can be reached at his address, with some Mailman-like on-reply processing (I'm talking long-term here). If the user doesn't reply, his account is not changed, but his account page says the account is likely to be dead.

That would also help when somebody comes back and claim his account while he lost both the password and the access to the e-mail address he registered with.

From: "Aaron S. Hawley" <Aaron.Hawley@uvm.edu>
To: -unavailable-
Subject: [Savannah-help-public] Missing hackers

Trying to reach a Savannah members about a project occasionally leads to
message delivery failures. Perhaps a list of missing persons on Savannah
should be maintained, as either a Savannah Administration "Task" or
"Support" item. Perhaps such a list already exists somewhere?

I imagine Savannah hackers don't have time to work on tracking these
people down or dealing with vaporware packages, or abandonded accounts.
Choosing instead to work on incoming project submissions. But perhaps
there could be some place to keep track of these lost individuals.

Sylvain Beucler <beuc>
Project Administrator
Mon 25 Oct 2004 07:51:45 PM UTC, original submission:

When a project is inactive, it would be good if its admins were sent a mail asking to confirm they are still in charge of the project. Activity means short delay when replying to trackers items, and CVS activity. Can be done via a cronjob.

After several months, a reminder can be sent.
After yet another several months, the admins are disabled and the project is open for takeover.

Advantages:
- when a user complains that his admin is not-responding, you may get a confirmation using these stats.
- automatically updated information in the project page, showing whether the project is maintained or not, so better understanding for users when their mails / support requests get unreplied.

Thanks to RMS for suggesting this feature.

Sylvain Beucler <beuc>
Project Administrator

 

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Carbon-Copy List
  • -unavailable- added by yeupou (Updated the item)
  • -unavailable- added by ashawley (Posted a comment)
  • -unavailable- added by beuc (Submitted the item)
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    Follow 2 latest changes.

    Date Changed By Updated Field Previous Value => Replaced By
    Wed 14 Sep 2005 09:46:50 AM UTCyeupouShould be Finished onMon 25 Oct 2004 12:00:00 AM UTC=>Wed 24 Oct 2007 10:00:00 PM UTC
    Wed 13 Apr 2005 07:17:44 PM UTCbeucSummaryMonitor project activity=>Monitor project and user activity
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